Brand FAQ's

Orders & Shipping

Q: How long does shipping take?
A: Delivery usually takes 2–5 business days in Italy, 4–8 days in Europe, and 7–15 days internationally.

Q: Do you provide tracking?
A: Yes, all orders include tracking. You’ll receive it via email once your order is shipped.

Q: Can I change my address after ordering?
A: Contact us immediately at plurella@outlook.com. Changes are only possible before shipment.

Products

Q: Are your night clothes true to size?
A: Yes, our products are designed to fit true to size. If unsure, we recommend checking the size guide.

Q: What materials are used?
A: We use soft, breathable fabrics selected for comfort and durability.

Q: Are the items suitable for sensitive skin?
A: Most of our fabrics are skin-friendly and designed for maximum comfort.

Returns & Support

Q: Can I return my order?
A: Please refer to our Refund Policy for detailed return conditions.

Q: What if my order arrives damaged?
A: Contact us within 48 hours with photos and we’ll assist you.

Q: How can I contact you?
A: Email us at plurella@outlook.com — we respond within 24–48 hours.