Shipping policy

At PLURELLA, we are committed to delivering your order quickly, safely, and transparently. Please read the following shipping policy carefully before placing your order.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday) after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.
  • During peak periods (sales, holidays), processing may take up to 5 business days.

Once your order is processed, it will be shipped immediately.

Shipping Times & Costs

We ship worldwide. Estimated delivery times:

Destination Estimated Delivery Time Shipping Cost
Italy 🇮🇹 2–5 business days Free / Calculated at checkout
Europe 🇪🇺 4–8 business days Free / Calculated at checkout
International 🌍 7–15 business days Free / Calculated at checkout

 

⚠️ Delivery times are estimates and may vary depending on customs, courier delays, or external factors beyond our control.

Shipping Methods

We work with trusted logistics partners and international carriers to ensure reliable delivery.

Tracking is provided for all orders.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Please allow 24–72 hours for tracking information to become active.

Customs, Duties & Taxes

For international shipments:

  • Customers are responsible for any customs duties, taxes, or import fees required by their country.
  • PLURELLA is not responsible for delays caused by customs clearance.

Incorrect Address Disclaimer

Please ensure that your shipping address is correct at checkout.

  • If the address is incorrect, contact us immediately at plurella@outlook.com
  • We cannot guarantee modifications once the order has been shipped.

PLURELLA is not responsible for lost packages due to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package is delayed or lost:

We are not responsible for delays caused by:

  • Courier issues
  • Customs clearance
  • Natural events or strikes

Split Shipments

In some cases, orders may be shipped in multiple packages depending on product availability and warehouse location.

You will receive separate tracking numbers if applicable.

Contact Information

For any shipping-related inquiries:

Email: plurella@outlook.com
Phone: 333 399 4393